Frequently Asked Questions

GENERAL QUESTIONS

  1. Which vehicles are involved?

    All 2003-2007 Saturn ION, 2005-2010 Chevrolet Cobalt, 2006-2011 Chevrolet HHR, 2007-2010 Pontiac G5, 2006-2010 Pontiac Solstice and 2007-2010 Saturn Sky.

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  2. Why are these vehicles being recalled?

    Parts Involved in GM Ignition RecallsThere is a risk, under certain conditions, that your ignition switch may move out of the “run” position, resulting in a partial loss of electrical power and turning off the engine. This risk increases if your key ring is carrying added weight (such as more keys or the key fob) or your vehicle experiences rough road conditions or other jarring or impact related events. If the ignition switch is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury or fatality.

    Additionally, some of these vehicles have a condition in which the ignition key may be removed when the ignition is not in the “Off” position. If the ignition key is removed when the ignition is not in the “Off” position, unintended vehicle motion may occur: (a) for an automatic transmission, if the transmission is not in “Park”; or (b) for a manual transmission, if the parking brake is not engaged and the transmission is not in reverse gear. This could result in a vehicle crash and occupant or pedestrian injuries.

    Until the ignition recall repairs have been performed, it is very important that you remove all items from your key ring, leaving only the vehicle key. The key fob (if applicable) should also be removed from your key ring. Before exiting the vehicle, it is very important for you to make sure the vehicle is in “Park.” For a manual transmission, put the transmission into reverse gear. In both automatic and manual transmission cars, set the parking brake. And please remember to always fasten your seat belt.

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  3. Where will the notification letters be sent?

    The current owner information from your state vehicle registration will be used to mail out customer communication for the recall.

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  4. What will GM do?

    GM will repair the problem free of charge at any General Motors dealership.

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  5. What should you do if you have an affected vehicle?

    All you need to do is contact a GM dealer to schedule a repair appointment. If you are driving an affected vehicle, until the ignition recall repairs have been performed, it is very important that you remove all items from your key ring, leaving only the vehicle key. The key fob (if applicable) should also be removed from your key ring. Before exiting the vehicle, it is very important for you to make sure the vehicle is in "Park". For a manual transmission, put the transmission into reverse gear. In both automatic and manual transmission cars, set the parking brake. And please remember to always fasten your seat belt.

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  6. Is my vehicle safe to drive?

    If you take all the safety steps advised by GM, including removing all items from your key including the key fob, your car is safe to drive. GM engineers have done extensive analysis to make sure if you use only the ignition key with no additional items on the key ring, that the vehicle is safe to drive.  Depending on the added weight to the key ring, if you do NOT take these steps, rough road conditions or other jarring or impact related events  could cause the key to unintentionally rotate from the “run” to “accessory” position. If the ignition switch is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury or fatality.

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  7. What if you are an affected customer who already paid for this repair?

    When GM notifies you that parts are available, GM will also provide instructions for you to request reimbursement if you paid for repairs for the recall condition previously.

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  8. If you own a Saturn/Pontiac that is affected by the recall, where should you take your car to have the recall repairs performed?

    Any Chevrolet, Buick, GMC or Cadillac dealer can perform the repairs.

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  9. Why weren’t all of the vehicles (2008-2011) included initially when the ignition switch was recalled?

    Some of these vehicles may have been repaired with faulty switches sold to dealers and aftermarket wholesalers. This expansion of the recall is out of an abundance of caution and to make sure that all makes and models that may have the faulty ignition switch get the correct part. It is important for customer confidence and peace of mind.

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PARTS AVAILABILITY & REPAIR TIMING

  1. Are parts available for my vehicle?

    Parts are currently available at all dealerships for all affected vehicles. Contact a dealer near you to schedule your repair.

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  2. What exactly is the repair? How long will it take?

    In order to minimize customer inconvenience, whenever possible, the ignition switch, lock cylinder and keys will be replaced at the same time. Please understand, however, that this depends on parts availability. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 90 minutes.

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  3. Once the repair is completed, can customers put a heavy key ring back on?

    We recommend that customers only utilize the key, key ring and key fob (if equipped) that came with the vehicle.

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  4. Who is eligible for a rental vehicle?

    Any affected customer who is concerned about operating their vehicle may request courtesy transportation. Dealership service management is empowered to place the customer into a rental or loaner vehicle until parts are available to repair the customer’s vehicle. In some states, there are age restrictions that limit the ability to obtain a rental vehicle. In such cases, a legal parent or guardian will be required to sign the vehicle rental contract and take full responsibility for the rental vehicle. Additionally, in some states, drivers under a certain age may be required to pay a premium rate to rent or insure a vehicle. To address these situations, GM will cover these additional expenses.

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COMPENSATION PROGRAM

  1. What is the Compensation Program?

    General Motors is implementing a compensation program for those who have lost loved ones or who have suffered serious physical injuries as the result of an ignition switch defect in 2.6 million recently recalled vehicles. It was established to process and pay claims in a timely fashion, and to treat victims and their families with compassion, decency and fairness.

    The compensation program will be independently administered by Kenneth R. Feinberg, who is highly regarded for his handling of other significant compensation programs. Mr. Feinberg has completed the protocol containing guidelines, eligibility criteria, and process features. The protocol is available at the Feinberg Rozen program website, www.gmignitioncompensation.com.

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  2. Where can I get a claim form?

    Claim forms will be available on the independent administrator’s program website on August 1.

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  3. I already filed a claim with GM. Do I need to file another claim?

    During the last week in July, a letter with the guidelines, claim forms and FAQs will be mailed to individuals who have already submitted death or physical injury claims directly to GM related to the recalled vehicles.

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  4. Who should I call to get more information?

    On August 1, the independent administrator will open a toll-free call center to answer questions and mail claim forms on request.

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  5. How do I file a claim with the independent administrator, Mr. Feinberg?

    August 1 through December 31 – claim forms will be accepted through the Feinberg Rozen program website and mail at:
     
    Administrator
    GM Ignition Compensation Claims Resolution Facility
    PO Box 10091
    Dublin, OH 43017-6691

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  6. Who evaluates my claim and makes the decision on compensation?

    Mr. Feinberg will administer the program independently and will make final determinations on claims based on the protocol.

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