“I want to make it clear to our customers that you are our compass. You are at the heart of everything we do and we intend to make this recall as smooth as possible for you so we will not let it ever happen again. We will learn from this and we will be a better company. Thank you for your patience.”

-- Mary Barra, Chief Executive Officer

“We’re working as fast as we can to repair your vehicle and I hope this test footage demonstrates how serious we are to ensuring your safety.”

-- Jeff Boyer, Vice President Global Vehicle Safety